Shipping policy

Delivery & Shipping

All Mulberry & Hare orders are carefully packaged in my Dorset studio before being sent on their way.

UK Delivery

UK delivery is included where this is specifically stated on the relevant product page or commission booking.

For other products, delivery charges will be shown at checkout or confirmed before purchase where appropriate.

Most smaller orders are sent using Royal Mail. Larger or higher-value pieces may be sent using Parcelforce or another suitable tracked and insured courier service, depending on the size and value of the artwork.

Commissioned Artwork

Signature Portraits, Bespoke Portraits and Paw Portraits are dispatched once the artwork has been completed, approved where applicable, and any outstanding balance has been paid.

Estimated completion times are provided separately and refer to the creation of the artwork rather than postal transit time.

You will be notified when your portrait is ready to be dispatched.

Fine Art Prints

Fine Art Prints are carefully packaged to protect them in transit.

Dispatch times and any applicable delivery charges will be shown on the relevant product page or at checkout.

Original Artwork

Original artwork is packaged with particular care and will normally be sent using a tracked and appropriately insured delivery service.

Larger or framed pieces may require a specialist or larger-item courier. Where this applies, the delivery method and any additional cost will be made clear before dispatch.

Delivery Times

Delivery times are estimates and may occasionally be affected by circumstances outside my control, including postal or courier delays.

Once an order has been dispatched, any tracking information available will be provided.

If your order appears to be significantly delayed, please contact me and I will help investigate it with the delivery provider.

Damaged or Lost Orders

If an order arrives damaged, please contact me as soon as possible and keep the artwork and all original packaging.

Photographs of both the damaged item and packaging may be required so that I can raise a claim with the delivery provider.

If an order is confirmed as lost in transit, I will work with you to arrange an appropriate replacement or refund where applicable.

Your statutory rights are not affected.

International Orders

Where international delivery is available, shipping charges will be calculated at checkout or confirmed before purchase.

Customers outside the United Kingdom are responsible for any import duties, customs charges, taxes or other fees imposed by the destination country.

Delivery times for international orders may vary depending on the destination and customs processing.

Questions About Delivery

If you have any questions about delivery before placing an order, please contact me through the Contact page or email mulberryandhare@gmail.com.