Privacy policy

Privacy Policy

Last updated: October 6, 2026

Mulberry & Hare operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Mulberry & Hare is powered by Shopify, which enables me to provide the Services to you.

This Privacy Policy explains how I collect, use and disclose your personal information when you visit or use this website, make a purchase, book commissioned artwork, upload reference photographs, subscribe to marketing communications or otherwise communicate with me.

If there is a conflict between the Terms & Conditions and this Privacy Policy in relation to the collection, processing or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected and used.

Personal Information I Collect or Process

When I use the term "personal information", I mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with Mulberry & Hare, I may collect or process the following categories of personal information:

  • Contact details, including your name, billing address, shipping address, phone number and email address.
  • Payment and transaction information, including your chosen payment method, payment confirmation, order details and transaction history. Payment information is processed securely by Shopify and/or its payment providers, and I do not normally receive your full payment card details.
  • Account information, where applicable, including account details, preferences and settings.
  • Transaction information, including products you view, place in your basket, purchase, return, exchange or cancel, together with previous transactions.
  • Communications with me, including information you provide when contacting Mulberry & Hare with a question, enquiry or customer support request.
  • Commission information and reference materials, including photographs, files, written instructions and other information you provide when commissioning personalised artwork. These materials are used to assess your reference photographs, create your commissioned artwork and communicate with you about your commission.
  • Marketing preferences, including whether you have chosen to receive newsletters or other marketing communications from Mulberry & Hare.
  • Device information, including information about your device, browser, network connection, IP address and similar identifiers.
  • Usage information, including information about how and when you interact with or navigate the website.

Personal information does not include information that has been anonymised or de-identified so that it can no longer reasonably be linked to an individual.

Sources of Personal Information

I may collect personal information from the following sources:

  • Directly from you, including when you place an order, book a commission, upload reference photographs, subscribe to the newsletter, contact me or otherwise provide your information.
  • Automatically when you use the website, including through your device, browser, cookies and similar technologies.
  • From Shopify and other service providers used to operate the website and fulfil orders.
  • From business partners or other third parties where appropriate and permitted by law.

How I Use Your Personal Information

Depending on how you interact with Mulberry & Hare, personal information may be used for the following purposes.

Providing and Fulfilling Orders and Services

I use your personal information to provide the products and services you request, including:

  • processing payments;
  • fulfilling and managing orders;
  • creating personalised commissioned artwork;
  • reviewing commission reference photographs and instructions;
  • arranging shipping and delivery;
  • processing returns, refunds or exchanges;
  • communicating with you about an order or commission;
  • providing customer support; and
  • maintaining appropriate business and transaction records.

Marketing and Communications

Where you have chosen to receive marketing communications, I may use your information to send newsletters, studio updates, product news, offers or other promotional communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email.

You may still receive non-marketing communications relating to orders, commissions, payments or enquiries even if you unsubscribe from marketing.

Improving and Protecting the Services

Personal information may also be used to:

  • understand how customers use the website;
  • improve the shopping experience and Services;
  • maintain website security;
  • prevent and investigate fraud or malicious activity; and
  • protect Mulberry & Hare, customers and the Services.

Legal and Regulatory Requirements

I may process personal information where necessary to comply with legal, accounting, tax or regulatory obligations, respond to lawful requests or protect or enforce legal rights.

Lawful Bases for Processing

Where UK data protection law applies, I rely on different lawful bases depending on how your personal information is being used.

Contract

I process personal information where it is necessary to fulfil a contract with you or take steps at your request before entering into a contract.

This includes processing information in order to:

  • fulfil an order;
  • create commissioned artwork;
  • process payments;
  • communicate with you about your purchase or commission;
  • arrange delivery; and
  • handle returns, refunds or other customer service matters.

Consent

I rely on your consent where you actively choose to receive marketing communications or where consent is otherwise required.

You can withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of any processing that took place before it was withdrawn.

Legal Obligation

I may process and retain personal information where necessary to comply with legal, accounting, tax or regulatory requirements.

Legitimate Interests

I may process information where reasonably necessary for the legitimate interests of operating and protecting Mulberry & Hare, including providing customer service, preventing fraud, maintaining security and understanding or improving how the website and Services are used.

Where I rely on legitimate interests, I consider whether those interests are balanced against your rights and interests.

How Personal Information May Be Shared

In certain circumstances, personal information may be shared with third parties where reasonably necessary to operate the business, fulfil your order or provide the Services.

This may include:

  • Shopify;
  • payment providers;
  • reference-photo upload and file-storage services;
  • email and marketing service providers;
  • website and technology providers;
  • analytics providers;
  • postal services and couriers;
  • fulfilment or production providers where applicable; and
  • professional advisers or authorities where required by law.

These providers receive only the information reasonably necessary to provide their relevant service.

Information may also be disclosed:

  • where you request or consent to the disclosure;
  • where necessary to deliver a product to you;
  • through integrations or social media features you choose to use;
  • in connection with the sale, restructuring or transfer of the business; or
  • where disclosure is required to comply with a legal obligation or protect legal rights.

Relationship with Shopify

The Services are hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve its services.

Information submitted through the website may therefore be transmitted to and processed by Shopify and its service providers, including providers located outside the United Kingdom.

Shopify may also provide enhanced features that use information about interactions with this store and other Shopify merchants.

In circumstances where Shopify independently determines how personal information is processed, Shopify is responsible for that processing.

Further information about Shopify's use of personal information and the privacy rights available through Shopify can be found in the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Cookies and Similar Technologies

This website uses cookies and similar technologies for purposes including operating the website, remembering preferences, maintaining security, understanding website usage and, where permitted, marketing and advertising.

Some cookies are strictly necessary for the website and online store to function.

Where consent is required for non-essential cookies or similar technologies, you will be given the opportunity to make your choices through the website's cookie or privacy controls.

You can amend your preferences where the website provides that option.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not operated or controlled by Mulberry & Hare, you should review that organisation's own privacy and security policies.

Mulberry & Hare is not responsible for the privacy practices, security or content of third-party websites.

Information you choose to make public or semi-public through third-party social media platforms may also be visible to other users of those platforms.

Children's Data

The Services are not intended for use by children, and I do not knowingly collect personal information from children where doing so would be contrary to applicable law.

If you are a parent or guardian and believe a child has provided personal information to Mulberry & Hare, please contact me using the details below.

Security of Your Information

Reasonable measures are taken to protect personal information.

However, no system or method of transmitting or storing information is completely secure, and absolute security cannot be guaranteed.

Please avoid sending sensitive or confidential information through insecure communication channels.

Retention of Personal Information

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including:

  • fulfilling orders and commissions;
  • maintaining appropriate business records;
  • complying with legal, accounting or tax requirements;
  • resolving disputes; and
  • enforcing contracts or policies.

The appropriate retention period will depend on the nature of the information and the reason it is being processed.

Your Rights and Choices

Depending on applicable law and the circumstances, you may have rights relating to your personal information, including:

  • Right of access — the right to request a copy of personal information held about you.
  • Right to correction — the right to request correction of inaccurate or incomplete personal information.
  • Right to deletion — the right to request deletion of personal information in certain circumstances.
  • Right to restriction — the right to ask that processing of your personal information is restricted in certain circumstances.
  • Right to object — the right to object to certain uses of your personal information, including certain processing based on legitimate interests.
  • Right to data portability — in certain circumstances, the right to receive personal information in a portable format or have it transferred to another organisation.
  • Right to withdraw consent — where processing relies on consent, you may withdraw that consent at any time.

These rights are not absolute and may be subject to legal exceptions.

I may need to verify your identity before responding to a request.

To exercise any of these rights, please contact me using the details at the end of this policy.

Marketing Preferences

If you receive promotional emails from Mulberry & Hare, you can unsubscribe at any time using the unsubscribe option displayed in those emails.

Unsubscribing from marketing will not prevent me from sending necessary non-promotional communications concerning an order, commission or enquiry.

International Transfers

Some service providers used by Mulberry & Hare, including Shopify, may transfer, store or process personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards or recognised transfer mechanisms will be relied upon where required by applicable data protection law.

Complaints

If you have concerns about how I collect or use your personal information, please contact me first using the details below and I will do my best to resolve the issue.

If you are not satisfied with my response, you also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK regulator responsible for data protection.

Further information about your rights and how to make a complaint is available from the Information Commissioner's Office.

Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to the business, Services, legal requirements or privacy practices.

Where this policy is updated, the revised version will be published on this website and the "Last updated" date will be amended.

Contact

If you have any questions about this Privacy Policy, Mulberry & Hare's privacy practices or would like to exercise any of your privacy rights, please contact:

Mulberry & Hare
Email: mulberryandhare@gmail.com
Address: 2 Chafy Cottages, Sherborne, DT9 6HX, United Kingdom
Telephone: 077 1706 0744

For the purposes of applicable UK data protection law, Mulberry & Hare is the data controller responsible for your personal information.