At Mulberry & Hare we are committed to protecting and respecting your privacy.
This Policy explains why we collect personal information, how we use it, and how we keep it secure. By using our website, you’re agreeing to be bound by this Policy.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services, place an order or if you register to receive one of our newsletters.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us online, your payment is collected by our third party payment processors.
How is your information used?
We may use your information to:
process orders that you have submitted;
to carry out our obligations arising from any contracts entered into by you and us;
dealing with entries into a competition;
seek your views or comments on the services we provide;
notify you of changes to our services;
send you communications which you have requested and that may be of interest to you. These may include information about promotions of new goods and services;
Who has access to your information?
We only use your information for the purpose of fulfilling your order and where you agree for us to keep you informed and updated about our products and services. Your information will not be shared with any third parties except where we are required to do so by law or for lawful purposes and as stipulated above to carry out a payment transaction.
We use Paypal and Stripe for processing payments, they specialise in payment processing. They will be the data controller with regard to your payment and personal information that you submit during the payment process. Therefore before making a payment you should read their own privacy statements to ensure you are completely happy with the way they will use your personal information. Their policies can be found following the links below.
If you are under 16
If you are aged 16 or under‚ you are unable to purchase from this website. Please do not provide us with personal information.
Keeping your information
We will keep your personal information for as long as we need it to carry out the contract we have entered into with you including a period of time after purchase for the purpose of returns and refunds. If you have agreed to receive information from us then your details will be held until you opt out.
We are legally required to hold some types of information to fulfil our statutory obligations and for tax and business records; this is 5 years. Therefore we will hold your personal information on our systems for as long as is necessary for the relevant activity.
We review our retention periods for personal information on a regular basis.
Keeping you informed
We would like to keep you informed about our products and services, including promotions, new lines and new collections. We also offer a newsletter, which you can sign up to.
You have a choice about whether or not you wish to receive information from us. We give you options about how you wish to be contacted on the form on which we collect your information. We will only contact you using the method or methods chosen.
If you do not want to receive communications from us about our products and services, then we will not contact you. You can change your preferences at any time by contacting us by email: email@example.com or telephone 01300 345692
Keeping your information up to date and accessing your information
It is important for us to have accurate and up to date information. If any of your details change or any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org , telephone 01300 345692 or write to us at Mullberry & Hare, 2 Castle Hill Cottages, Buckland Newton, Dorchester, Dorset DT2 7DE
You have the right to ask for a copy of the information we hold about you. Please send a request to us and we will respond within one month from the receipt of your request.
Security and storage of your information
We take all reasonable steps to ensure your data is protected. When you are on a secure page, a lock icon will appear on the bottom of web browser address bar. Credit card orders are processed securely by Stripe payments and Paypal and they will handle your sensitive information. Stripe and Paypal ensure your data is encrypted and protected using specialist sowtware.
Data which is classed as non-sensitive e.g. your email address etc are transmitted normally over the Internet, and we cannot guarantee it will be 100% secure. Therefore you provide details to us at your own risk.
However when we store your information, we will do our very best to ensure its security on our systems. We use encryption and password protect all our computer and mobile devices. Invoices are stored electronically encrypted and password protected.
Use of 'cookies'
Links to other websites
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018.
If you have any questions
Please contact us with your queries by:
email@example.com or write to us at Mullberry & Hare, 2 Castle Hill Cottages, Buckland Newton, Dorchester, Dorset DT2 7DE